I did some googling and seems like this quest is currently bugged on the NA client.
The only way to complete this quest chain is to do the following:
1.It has to been done on your 2nd character slot
2.Get that character to lvl 14 and talk to Alfredo. It should give you the quest chain
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Anonymous 7-04-2016 09:12
I can confirm this. Would not work in my first slot character, level 55. Worked on my fresh level 14 second slot.
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Anonymous 21-04-2016 08:06
Expanding on this a bit. It's not based on character slot, but character created. If you were like me and deleted your 2nd character then made a 3rd, character slot 2 will still not work since in this example it's the 3rd character you have created. Slot 3 would be your 4th, and since it's an even number it will work.
This took me forever to figure out. I hope it helps someone else. It's so convoluted.
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Anonymous 31-08-2017 19:04
i can confirm,did it with my 2nd SLOT character (didnt delete any) and he was 16 level
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Anonymous 1-05-2016 22:43
I got 3 characters on lvl 14 or above and I can't get the quests from any characters.